Refund and Returns Policy
Vintage & Pre-Owned Items
Maggie’s Treasures specializes in vintage, collectible, and pre-owned items. Because of the unique nature, age, rarity, and condition of these items, all sales are final.
We make every reasonable effort to accurately describe and photograph each item, including visible wear, imperfections, age-related characteristics, and other notable condition details.
Please carefully review the item description and photographs before completing your purchase.
Normal signs of age, previous use, patina, minor wear, fading, or other characteristics reasonably associated with vintage and pre-owned merchandise are not considered defects.
Damaged or Incorrectly Described Items
Although we do not accept general returns, please contact us if your item:
- Arrives damaged during shipping; or
- Is materially different from the item described or pictured in the original listing.
Please contact Maggie’s Treasures as soon as possible after delivery and provide your order information along with clear photographs showing the issue.
Please do not return an item without contacting us first.
We will review the information provided and determine the appropriate resolution.
Approved Refunds
If a refund is approved, instructions will be provided for returning the item when a return is required.
The item must be returned in the same condition in which it was received and must include any original accessories, components, certificates, packaging, or other materials included with the purchase.
Once an approved return has been received and inspected, the refund will be issued to the original payment method.
Processing times may vary depending on your bank, credit card company, or payment provider.
Shipping Damage
If an item arrives damaged, please retain the item, shipping box, packing materials, and shipping label while your claim is being reviewed.
Photographs of the item and packaging may be required to document shipping damage and assist with any carrier claim.
Please do not discard damaged packaging until the matter has been resolved.
Non-Returnable Items
Unless an item qualifies under the damaged or materially misrepresented exception described above, Maggie’s Treasures does not accept returns or exchanges for:
- Change of mind
- Buyer’s remorse
- Incorrect size or fit when measurements were provided in the listing
- Normal vintage wear or aging
- Minor variations in color or appearance caused by lighting, photography, or display settings
- Items purchased on sale or clearance
- Gift cards
- Items altered, repaired, cleaned, worn, used, or modified after delivery
Cancellations
Orders that have already been processed or shipped cannot be canceled.
If you need to request a cancellation before an order has shipped, please contact us as soon as possible. Cancellation requests are not guaranteed.
Contact Us
If you have a question about an item before purchasing or believe your order qualifies for an exception under this policy, please contact Maggie’s Treasures through our Contact page.
We’re happy to provide additional information about an item before purchase whenever possible.