Refund and Returns Policy
Vintage & Pre-Owned Items
Maggie’s Treasures specializes in vintage, collectible, and pre-owned items. Because of the unique nature, age, rarity, and condition of these items, all sales are final except when merchandise arrives defective or damaged.
We make every reasonable effort to accurately describe and photograph each item, including visible wear, imperfections, age-related characteristics, and other notable condition details.
Please carefully review the item description and photographs before completing your purchase.
Normal signs of age, previous use, patina, minor wear, fading, or other characteristics reasonably associated with vintage and pre-owned merchandise are not considered defects.
Defective or Damaged Items
Although we do not accept general returns, please contact us if your item:
- Arrives damaged during shipping; or
- Arrives defective.
For orders delivered within the United States, you must report merchandise that arrives damaged or defective within 3 days after delivery. Contact Maggie’s Treasures through our Contact page before returning merchandise and provide your order details and clear photographs of the damage or defect.
The return window is 30 days beginning on the delivery date. The 3-day reporting deadline and 30-day return window are separate requirements: report the issue within 3 days after delivery, and complete any authorized return within the 30-day window. This is not an unrestricted 30-day return policy.
The customer pays return shipping. Contact us for authorization and return instructions before sending any merchandise. Retain damaged packaging while your claim is reviewed.
Nothing in this policy is intended to exclude or limit rights or remedies that cannot legally be excluded or limited.
Please do not return an item without contacting us first.
We will review the information provided and determine the appropriate resolution.
Approved Refunds
If a refund is approved, instructions will be provided for returning the item when a return is required.
The item must be returned in the same condition in which it was received and must include any original accessories, components, certificates, packaging, or other materials included with the purchase.
Once an approved return has been received and inspected, we will issue the refund to the original payment method within 24 hours.
Processing times may vary depending on your bank, credit card company, or payment provider.
Shipping Damage
If an item arrives damaged, please retain the item, shipping box, packing materials, and shipping label while your claim is being reviewed.
Photographs of the item and packaging may be required to document shipping damage and assist with any carrier claim.
Please do not discard damaged packaging until the matter has been resolved.
Non-Returnable Items
Returns are accepted only when merchandise arrives defective or damaged. Change-of-mind returns and exchanges are not accepted. For merchandise that does not arrive defective or damaged, Maggie’s Treasures does not accept returns for:
- Change of mind
- Buyer’s remorse
- Incorrect size or fit when measurements were provided in the listing
- Normal vintage wear or aging
- Minor variations in color or appearance caused by lighting, photography, or display settings
- Items purchased on sale or clearance
- Gift cards
- Items altered, repaired, cleaned, worn, used, or modified after delivery
Cancellations
Orders that have already been processed or shipped cannot be canceled.
If you need to request a cancellation before an order has shipped, please contact us as soon as possible. Cancellation requests are not guaranteed.
Contact Us
If you have a question about an item before purchasing or believe your order qualifies for an exception under this policy, please contact Maggie’s Treasures through our Contact page.
We’re happy to provide additional information about an item before purchase whenever possible.